Cancel Policy

Cancel Policy

CANCELLATION CONDITIONS

• The customer has to notify the cancellation of the reservation to LETTINGS FETHIYE by e-mail.

• The customer has to pay 30% of the accommodation cost if he/she gives 30 days notice for the cancellation of the reservation.

• If the prepayment is more than 30%, the customer has the right to recover the difference, but if less than 30% prepayment is made, he is obliged to pay the difference.

• If the customer makes a CANCELLATION notification within 24 hours after receiving the reservation confirmation, he has the right to unconditionally withdraw the prepayment he has paid.

• If the customer makes a CANCELLATION notification between the last 29 days and 9 days before the day of stay based on the reservation he has made, he has to pay 50% of the accommodation price.

• If the customer makes a CANCELLATION notification 8 days before the stay, based on the reservation he has made, he has to pay 100% of the accommodation price.

• If the customer does not comply with the CANCELLATION rules in the above-mentioned conditions and does not pay the required compensation; these payments are requested from the Customer in a legal way by applying to the Execution procedure, if the payment is not made by the LETTINGS FETHIYE first after the NOTICE. In such cases, all costs (Notary Public, Lawyer, Execution Proceedings, etc.) that may arise from LETTINGS FETHIYE shall be requested from the Customer.

 

 

Force Majeure

due to events that may occur due to force majeure and that will occur completely outside of human control; In cases such as wars, disasters, positive COVID-19 test, acts of terrorism and death of close family members of the 1st degree, the prepayment paid for the reservation is suspended for use in a different reservation, if the necessary documents are submitted to the LETTINGS FETHIYE and the calendar of the new reservation will be made. The amount paid according to availability is deducted from the new reservation.

RIGHT OF WITHDRAWAL

Pursuant to subparagraph G of Article 15 of the Regulation on Distance Contracts, prepared on the basis of Articles 48 and 84 of the Law on the Protection of Consumers No. 6502, for the purposes of accommodation, transportation of goods, car rental, food and beverage supply, and entertainment or rest, which must be made on a certain date or period. The consumer cannot use the right of withdrawal in the contracts regarding the use of leisure time.

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